Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPIM507 Mapping and Delivery Guide
Manage complex return to work cases

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency FNSPIM507 - Manage complex return to work cases
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to analyse barriers to and approaches for managing complex return to work (RTW) cases within an organisation.It applies to individuals who have well developed communication and organisational skills and a broad knowledge base of the sector. They make judgements regarding recommended actions and the management of injured persons returning to work in the organisation.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management fields of work and include access to:

office equipment, technology, software and consumables

organisational records, policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse factors, barriers and strategies for managing complex RTW cases
  • Identify the factors and barriers that contribute to a complex RTW case
  • Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case
  • Identify mechanisms to support injured persons available within the organisation
  • Determine situations where early intervention or changes to RTW management are required
  • Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury
       
Element: Develop an individually tailored injury management plan to overcome risks and barriers
  • Identify the needs of the injured person and any indicators of complex issues or risks
  • Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person
  • Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought
  • Liaise with relevant team leader to determine a suitable RTW program for the injured person
  • Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes
  • Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles
       
Element: Monitor progress of RTW plan and review management of risk factors
  • Use organisational tools to manage the RTW plan
  • Liaise regularly with the team leader and injured person to monitor progress toward outcomes
  • Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan
  • Communicate sensitively with injured person to minimise confusion and concerns
  • Review early intervention strategy and make changes as required
  • Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes
  • Escalate issues that cannot be resolved within own work role to appropriate personnel
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse factors, barriers and strategies for managing complex RTW cases

1.1 Identify the factors and barriers that contribute to a complex RTW case

1.2 Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case

1.3 Identify mechanisms to support injured persons available within the organisation

1.4 Determine situations where early intervention or changes to RTW management are required

1.5 Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury

2. Develop an individually tailored injury management plan to overcome risks and barriers

2.1 Identify the needs of the injured person and any indicators of complex issues or risks

2.2 Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person

2.3 Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought

2.4 Liaise with relevant team leader to determine a suitable RTW program for the injured person

2.5 Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes

2.6 Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles

3. Monitor progress of RTW plan and review management of risk factors

3.1 Use organisational tools to manage the RTW plan

3.2 Liaise regularly with the team leader and injured person to monitor progress toward outcomes

3.3 Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan

3.4 Communicate sensitively with injured person to minimise confusion and concerns

3.5 Review early intervention strategy and make changes as required

3.6 Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes

3.7 Escalate issues that cannot be resolved within own work role to appropriate personnel

Evidence of the ability to:

develop individually tailored return to work (RTW) plans for injured persons with complex needs based on an analysis of barriers and factors impacting on individuals

monitor and report on the progress of each injured person.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe factors that can make a RTW case complex or difficult including:

psychosocial risk factors including low morale, poor job satisfaction, sense of unfair treatment or organisational injustice, power imbalances and seniority of client

mental health issues including depression

chronic physical illness

serious injury

stress and trauma

negative workplace relationships including discrimination and low motivation

discuss the impact of workplace culture and co-worker attitudes and perceptions on RTW programs for injured persons

outline mainstream and specialist support provided for a range of complex issues including mental health and serious injury

outline the health privacy principles to be complied with when dealing and communicating with stakeholders

describe formats for designing RTW plans

describe organisational policies and procedures for accessing specialist support for injured persons

describe a range of conflict management and dispute resolution approaches appropriate for RTW management.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse factors, barriers and strategies for managing complex RTW cases

1.1 Identify the factors and barriers that contribute to a complex RTW case

1.2 Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case

1.3 Identify mechanisms to support injured persons available within the organisation

1.4 Determine situations where early intervention or changes to RTW management are required

1.5 Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury

2. Develop an individually tailored injury management plan to overcome risks and barriers

2.1 Identify the needs of the injured person and any indicators of complex issues or risks

2.2 Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person

2.3 Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought

2.4 Liaise with relevant team leader to determine a suitable RTW program for the injured person

2.5 Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes

2.6 Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles

3. Monitor progress of RTW plan and review management of risk factors

3.1 Use organisational tools to manage the RTW plan

3.2 Liaise regularly with the team leader and injured person to monitor progress toward outcomes

3.3 Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan

3.4 Communicate sensitively with injured person to minimise confusion and concerns

3.5 Review early intervention strategy and make changes as required

3.6 Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes

3.7 Escalate issues that cannot be resolved within own work role to appropriate personnel

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the factors and barriers that contribute to a complex RTW case 
Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case 
Identify mechanisms to support injured persons available within the organisation 
Determine situations where early intervention or changes to RTW management are required 
Determine the most appropriate support strategy for particular issues and complexities including mental health and serious injury 
Identify the needs of the injured person and any indicators of complex issues or risks 
Seek advice from external specialists where required to assist in the development of a sustainable RTW plan for the injured person 
Identify suitable duties, reasonable adjustments and area of work for the injured person based on identification of needs and advice from specialists if sought 
Liaise with relevant team leader to determine a suitable RTW program for the injured person 
Document a RTW plan identifying key duties, requirements, timeframes and expected outcomes 
Communicate the RTW plan effectively to all stakeholders adhering to health privacy principles 
Use organisational tools to manage the RTW plan 
Liaise regularly with the team leader and injured person to monitor progress toward outcomes 
Proactively identify and manage any barriers, emerging conflicts or issues relating to the RTW plan 
Communicate sensitively with injured person to minimise confusion and concerns 
Review early intervention strategy and make changes as required 
Work in a coordinated manner with the injured person, team leader and other stakeholders to develop solutions or options for future action to attain outcomes 
Escalate issues that cannot be resolved within own work role to appropriate personnel 

Forms

Assessment Cover Sheet

FNSPIM507 - Manage complex return to work cases
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM507 - Manage complex return to work cases

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: